Contact information
Contact Information Policy
At GONAÏVES, we are committed to providing a thoughtful and personalized experience for every customer. Whether you have questions about your order, sizing, shipping, or our collections, our team is here to assist you.
Customer Support
For all inquiries, please contact us through:
Email: info@shopgonaives.com
Customer Support Hours: Monday–Friday, 10:00 AM–5:00 PM EST
Please allow 1–3 business days for a response. During launches, holidays, or high-volume periods, response times may be slightly longer.
Order Inquiries
When contacting us regarding an order, please include:
- Full name used at checkout
- Order number
- Email address associated with the purchase
- Details regarding your request or concern
Providing this information allows our team to assist you as efficiently as possible.
Sizing & Product Questions
We encourage customers to review product descriptions, sizing guides, and care instructions before placing an order. If you need assistance selecting a size or have questions about a piece, our team is happy to help before your purchase.
Business Inquiries
For collaborations, press, wholesale, or other business-related inquiries, please contact:
Email: info@shopgonaives.com
Thank you for choosing GONAÏVES. We appreciate your support and look forward to assisting you.